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At PlayJuwa, we encourage responsible participation and believe gaming should remain a form of entertainment.
PlayJuwa is intended for adults aged 18 or older who meet the applicable eligibility requirements. Gold Coins are for entertainment only and cannot be redeemed for prizes. Sweepstakes Coins may qualify for prize redemption under applicable rules and verification requirements.
Please review our Terms and Conditions for information about account eligibility, participation and restrictions.
Gaming should be enjoyable and should not interfere with your finances, relationships, work, or daily responsibilities.
Set personal limits for the time and money you spend, take regular breaks, and avoid using money needed for essential expenses. Do not try to recover losses by spending more.
Past game results do not predict future outcomes, and making a purchase does not improve your chances.
If you feel your gaming activity is becoming difficult to manage, consider taking a break or seeking support.
You can contact PlayJuwa at support@playjuwa.com to request a break, self-exclusion, or account closure. Our support team can explain the options available to your account and how to proceed.
For independent assistance with gambling-related concerns, contact the National Problem Gambling Helpline by calling or texting 1-800-MY-RESET, or visit the National Council on Problem Gambling website to access confidential online support.
You can also visit our Contact Us page for help with your PlayJuwa account.